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I would like to give some feedback on my experience with my mortgage application - it has been really great. My broker was Martin Whalley and I was also assisted by Jo Bavister in chasing the mortgage. We faced a lot of challenges with two different lenders and there were several delays, but Martin and Jo handled it very professionally and always kept me up to date. Our case was initially declined but then Martin successfully appealed for us and we finally got an offer, which is brilliant news.

I will recommend the Mortgage Store to anyone I know who is in need of a mortgage, as the service has been very good.

Many thanks,


Hi Martin,

I hope that your day is good.

We couldn’t thank you enough, you really helped us so much! We would be moving on the 23rd of this month and I hope that I can keep in touch. When the time comes for re - mortgaging, maybe you can help us again.

Thanks again and be blessed.

Warm regards,



Hi Vivien

Thank you all for your help and support, you made the difference between us owning our new property or not. With so many complications along the way you made the process so simple.

I have already passed your details onto a few colleagues who may want to use you.

Thanks again

Michael and Rebecca

Hi All,

We would like to express our appreciation to all of you and whomever helped us through out the purchased.

Thank you so much and we are really glad that finally we got the key to move in with your big help and advised.

Thank you Mortgages Store!

Janet Wi

Hi Martin and Jo,

Last Friday, we received the keys to our new house. We would be moving in by the end of this month.

I sincerely wanted to thank you for the amazing services that you guys offered all throughout the last year, especially Jo being super fast in all her responses and Martin digging out the best deals for us in no time.

So - thanks again.

Bipul Shukla

Hi Dean

I just wanted to take this opportunity to thank you for all of your help, as you know we are due to complete tomorrow.

It is extremely rare to find someone in Financial services that I would personally recommend to my family. You have already helped a friend and I will continue to recommend you to friends and family so they can also receive a great service! Your market knowledge is impressive.

I will definitely use you when we re-mortgage.

All the best

Matt Davies and Family

Hi Warren/Kirsty/Leyla,

We have received the key on Tuesday for Benacre croft, Tattenhoe.Our special thanks to you for the wonderful job you did on this purchase. Especially we would like to thank Leyla for the constant updates that she has provided to us.

Once again Thank you for the great service you provided


Amala Irudhayaraj

Hi Dean and Viv,

I would just like to express my thanks for the service provided during my recent house purchase.

We experienced many issues during our sale / purchase which meant many sleepless nights and a large amount of stress.

The one aspect, however, that went incredibly smoothly was the mortgage process, and for this I wish to sincerely thank you.

The service and level of customer focus was truly outstanding, and Dean especially went the 'extra mile' to ensure I got the best deal and that my interests were protected at all times.

I would therefore have no hesitation in both recommending, or indeed using, your services in the future.


Thanks Jen. Can't believe it's actually finally going through! And thank you so very much for all your help and all the extra hours you and Jon have had to put in on this one. I am recommending you to everyone who mentions the word mortgage to try and make up for it!


Dear Jane,
Absolute pleasure. You made life easy for us.
Now about to start paying off those debts. A great feeling to be able to feel we are in control and to start saving again each month in the future.
You will be the first person we think of when considering any future financial decisions.

Many thanks.

Anne & Paul

Dear Jon and Mark,

I have recently enlisted your company’s services to help me obtain a mortgage for an apartment within the Great West Quarter development, Brentford. I wanted to take a moment to write to you and express the upmost gratitude for the service I received. Far too many people are too quick to complain, but never take time to say thank you. For the first time in a long time, I felt like a valued customer as opposed to just another number in a system. I cannot begin to tell you how thankful I am for the help and guidance given to me by Amar. From day one he has been a great help. He has continually gone the extra step to ensure my purchase completed as intended. By no means was the process a smooth one due to a massive mix up on the part of the developer, but even then Amar was there to help. His general attitude towards dealing with me and my application was excellent. I only wish more people and companies displayed even half of the customer service I received from your company. I would happily recommend your services to anyone looking for a mortgage and will certainly look to use you again in the future, should the need arise.

Again many thanks for everything.

Matthew Rowell

Dear Joanne
Dear Jon

Thank you very much for the excellent service you have given to me. It was great to receive updates almost everyday ( even twice a day) and let me know what is happening.
I have recommended your service to my consultant who is planning to buy a new house shortly. He will be in touch with you.

Thank you again


Hi Jen,

Just to let you know, we completed as planned on Friday and have the keys to our new flat!

Thank you to you and Jon in helping to arrange this, we've been really impressed with the service and wouldn't hesitate to recommend you in the future.

Best wishes,


Hi Sam,

I wanted to formally thank you for the work you did on our behalf and provide a testimonial.

Growing weary of spending hours trawling various price comparison websites I decided to call St Albans Mortgage Store. It was the best decision I made in years. Not only did Sam Jones immediately secure me a better rate than any I had seen on-line, he also took the stress out of the process. The advice was clear and concise, the administration was kept to a minimum and I was kept informed throughout the approval process. I couldn't recommend the service highly enough. A big thank you to Sam and colleagues.

Thanks again.

Shane Lynch


Its the best feeling! Especially after living with the in-laws for 2 long years : (

You have been really really helpful and we are very grateful. We were recommended to the Mortgage store by friends who went through you last year and also an
ex colleague (Lisa Reed) and we will be recommending it to anyone we come across in the future.

I really can not say thank you enough.

Jackie Web

Dear Jennifer & Jon

Many thanks for all your help with the mortgage for Laura and myself. Much appreciated - in particular given our unusual circumstances being over in Kenya!

Chris - Kenya

Hello Leyla,

I just wanted to say thank you, for all your help and support while my mortgage application has been going through. I've been rather panicky and having you on the other end of the phone or email as made the process a lot easier for me. You've been extremely helpful.

Kind Regards

Lisa Jolley

Hi Leyla,

I've just got overwhelmed with emotion..........its taken me 4yrs to get to this position.

Thank you so much for bearing with me, all your time and effort has been greatly appreciated.

You have continuously delivered on your promises to provide me updates, your customer service is exceptional (irrespective of the outcome).

Thank you again.

Kind regards,

Louise Forrester

Dear Jane,

I just wanted to say thanks for all your help setting up our mortgage for Cromford Road. Your help was invaluable, and as house-buying novices we both hugely appreciated your input and advice. We got hold of the keys on Friday, and have started to move in – it feels really strange to know that we’ve finally completed, and that this place is now ours (with all the responsibilities that this brings…)!

With best wishes,

Gregory Lowe
KPMG Corporate Finance

I recommended that my sister contact Jane to help her with financial business and mortgage with a view to moving house. My sister had never used an independent adviser and was very apprehensive but she agreed to give it a chance, not realising it was completely free. She would have no hesitation in highly recommending Jane. In conversation with me my sister said - "Jane completely understood my difficult and personal situation. The products she recommended for me were exactly what I wanted, proving that she really listens to me. Because of her advice I have been able to move to a new home and I am paying less for my mortgage than before!"
Jane’s sensitivity and professionalism earned my sisters trust which enabled her to make a new life for herself - thank you for helping my sister.

Jo Unwin

Hi Leyla

Just a short note to say thank you to you and Warren for all the help with
the mortgages. We moved into our new home on Saturday so are just starting
to have time to reflect and thought we'd just let you know how helpful and reassuring we found it having you available to answer our questions and
chase things through.
Thank you

Charlotte & George Marinos

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    • Latest Feedback

      Dear Jane,
      Absolute pleasure. You made life easy for us.
      Now about to start paying off those debts. . .

      Anne & Paul

    • FEES:
      We are normally only paid by way of commission from the lender, Alternatively you can choose our Fee Only option where you pay us a fee instead and we rebate our lender commission to you. Depending on your circumstances there might be an additional fee charged for mortgage advice, and if so it will not exceed 1% of the mortgage amount.
      Your home may be repossessed if you do not keep up repayments on your mortgage.